Personal (order-made) products are not subject to exchange and returns under any circumstances except when there was a fault from us, such as when a different item was delivered.
General products are refundable only once, and only size/color can be exchanged.
Exchange and return are acceptable only when the product is unworn and is notified within 7 days from receiving.
1) Request for Exchange or Return on the Order Check
menu within 7 days from receiving (attach the image of items/ describe reasons for requesting the refund/exchange).
2) Check for Customer Service’s confirmation.
3) Send the package and leave the tracking number on the confirmation message as a reply. (The delivery fee should be prepaid by the customer)
4) Inspection by us
5) In the case of return, we will refund with Paypal
In the case of exchange, we need you to pay shipping fee by Paypal
(The delivery fee will be excepted if the exchange/return is due to our fault. )
Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff.
Returns that are shipped to us without any prior consent will not be accepted.
Please note that EVEN the defective/incorrect items must be returned with all of the tags and labels intact.
The items must be sent in their original packaging and unworn.
Please include all contents of the original package and free gifts (if applicable) in your return packaging.
When you return the order caused by our fault, please take a photo of the shipping receipt and send it by email firstname.lastname@example.org
The prepaid shipping fee will be refunded once the returned item has arrived.
The following items are not considered as defective
- Items that are originally manufactured without tags or labels
- Items with unsatisfactory/incomplete finish most customers hard to feel it is a defect
We do not accept returns if:
- they are Personal (order-made) items
- you are returning Tights , Bra cap, Leg-warmers
- the products are worn or damaged due to your mishandling
- your return request has not been approved by our staff
If there is a missed item from your order
Contact our customer service center (by private posting or email@example.com)
Please keep all items unworn and send us their photo.