Help
- How to Join
- You can use' Majouet' by signing up your basic information or by SNS Log in(Singing up is not necessary)
Click the [Join us] link and complete the form in order to create your account.
User information required
-Email or ID
-English name
-Password-Mobile number - How to order
Order is processed as below:
Step 1: Log in with a member ID
Step 2: Search for products.
Step 3: Add products to your shopping cart.
Step 4: Fill in the order form (recipient's English name/address/mobile number/email required).
Step 5: Check out with payment with Paypal or Bank transfer(master@majouet.com)
Step 6: Complete the order and you will see the order confirm number.Please Check FAQ menu for more detailed information about 'How to order Personal leotard' and 'Size Guide'
- Payment
We accept Credit card / Debit card and direct bank transfer.
VISA/MASTER/JCB/AMEX
Bank Transfer
Bank name : KEBHana Bank
SWIFT CODE : KOEXKRSE
Account number :38291001333632
Account holder name : LEE YOU ME
- Shipping
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- Shipping Method : EMS
- Shipping Area : World wide
- Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
- Delivery Period : 7 - 14 days
- We ship your package by trackable Express Mail ServiceShipping rates are variable according to the weight of the package and your delivering site.Once you select your country on the check out page, you can see the final shipping rate of your order.Please allow us to prepare your personal items (1~2 weeks)This period depends on the order volumes waiting to be proceededOnce we ship your package you will receive the tracking number by your email or you can check it in the Order Check menu.
- Returns & Exchanges
- RequirementsPersonal (order-made) products are not subject to exchange and returns under any circumstances except when there was a fault from us, such as when a different item was delivered.General products are refundable only once, and only size/color can be exchanged.Exchange and return are acceptable only when the product is unworn and is notified within 7 days from receiving.Return Instructions1) Request for Exchange or Return on the Order Check menu within 7 days from receiving (attach the image of items/ describe reasons for requesting the refund/exchange).2) Check for Customer Service’s confirmation.3) Send the package and leave the tracking number on the confirmation message as a reply. (The delivery fee should be prepaid by the customer)4) Inspection by us5) In the case of return, we will refund with PaypalIn the case of exchange, we need you to pay shipping fee by Paypal(The delivery fee will be excepted if the exchange/return is due to our fault. )Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff.Returns that are shipped to us without any prior consent will not be accepted.Please note that EVEN the defective/incorrect items must be returned with all of the tags and labels intact.The items must be sent in their original packaging and unworn.Please include all contents of the original package and free gifts (if applicable) in your return packaging.When you return the order caused by our fault, please take a photo of the shipping receipt and send it by email help@majouet.comThe prepaid shipping fee will be refunded once the returned item has arrived.The following items are not considered as defective- Items that are originally manufactured without tags or labels- Items with unsatisfactory/incomplete finish most customers hard to feel it is a defectWe do not accept returns if:- they are Personal (order-made) items- you are returning Tights , Bra cap, Leg-warmers- the products are worn or damaged due to your mishandling- your return request has not been approved by our staffIf there is a missed item from your orderContact our customer service center (by private posting or help@majouet.com)Please keep all items unworn and send us their photo.
- Store address
- Sorry customersWe do not operate the Offline Store yet.